Shipping Policy

Thank you for shopping with Aono Cloth. This Shipping Policy explains where we ship, how shipping fees are calculated, and what you can expect after placing an order.

Shipping Area

We currently accept orders for delivery addresses in the United States only. Orders with shipping addresses outside the United States cannot be accepted at this time.

Shipping Rates

• Free standard shipping on orders of $36.00 or more.
• A $6.00 standard shipping fee applies to orders under $36.00.

The shipping fee will be shown at checkout before payment.

Sales tax, if applicable, will be calculated and displayed at checkout based on the shipping address and applicable law.

Shipping Time

Total estimated delivery time is calculated as:

Processing Time + Transit Time

Processing Time: 1-2 business days.

Order Cutoff Time: Orders placed before 6:00 PM on business days, Pacific Time (PT), Los Angeles, will begin processing on the same day. Orders placed after the cutoff time, or on weekends or U.S. public holidays, will begin processing on the next business day.

Standard Transit Time: 7-12 business days after the order has been shipped.

Estimated Total Delivery Time: 8-14 business days from the order date.

Business days exclude weekends and U.S. public holidays. Orders placed outside business days begin processing on the next business day.

Shipping Carrier

We use shipping carriers and logistics partners that serve eligible U.S. addresses. Carrier selection is based on the destination, package size, service availability, and shipping route.

Tracking Information

Once your order ships, we will send a shipping confirmation email with tracking information when available. Please allow 24-72 hours for tracking updates to appear after the carrier receives the package.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, contact us immediately at help@aonocloth.com. We can update the shipping address before processing begins. We cannot change the shipping address after an order has been processed or shipped.

Delayed, Lost, or Delivered Packages

Delivery times are estimates. The 8-14 business day estimate excludes delays caused by carriers, address issues, weather, customs or logistics checks, holidays, and events outside our reasonable control.

If tracking shows that your package was delivered but you have not received it, please first check around your delivery location and contact the carrier. If you still need help, contact us with your order number and tracking number.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We accept changes and cancellations before processing begins. Processed or shipped orders cannot be changed or canceled.

Contact

For shipping questions, contact us at help@aonocloth.com.