Return & Refund Policy

We want you to be satisfied with your purchase. Please read this policy before requesting a return, exchange, or refund.

Return and Exchange Window

We accept return and exchange requests within 30 days after delivery.

To start a return or exchange, contact us at help@aonocloth.com before sending any item back. All returns require prior authorization.

Return Conditions

To be eligible for a return, the item must be:

• Unworn, unused, unwashed, and undamaged
• In its original condition
• With original tags, labels, and packaging when applicable
• Returned with proof of purchase or order information

We do not accept returns that show signs of wear, washing, alteration, damage, odors, missing tags, missing packaging, or other conditions that make the item unsuitable for resale.

Hygiene-Sensitive Items

We accept returns and exchanges for hygiene-sensitive items, including bodysuits, lingerie, underwear, sleepwear, swimwear, earrings, hair accessories, and personal care items, within 30 days after delivery only when they are unworn, unused, unwashed, unopened, and in their original packaging with all hygiene seals, protective liners, tags, and labels intact.

If a hygiene seal or protective liner has been removed, or the item has been opened, worn, used, or washed, it cannot be returned unless it arrived damaged, defective, or incorrect.

How to Start a Return

Please email help@aonocloth.com with:

• Order number
• Email address used for the order
• Item name or SKU
• Reason for return
• Photos if the item is damaged, defective, or incorrect

After your request is reviewed, our customer service team will provide return instructions if the return is approved. Please do not send your package to any address unless customer service confirms the return instructions.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us and include your order number and clear photos of the issue.

After the issue is reviewed and approved, we provide the appropriate resolution: a replacement, refund, exchange, or return instructions based on the issue and product availability.

Refunds

After we receive and inspect your returned package, we will notify you whether the refund is approved.

Most approved returns are processed within 5 business days after we receive the returned package. Approved refunds will be issued to the original payment method.

After we issue a refund, the posting time is determined by your bank, card issuer, or payment provider.

Exchanges

We provide exchanges when the requested size or color is in stock. Contact us first so we can confirm availability and provide the next steps.

If the requested exchange item is out of stock, return the original item for a refund and place a new order for an available item.

Contact

For return and refund questions, contact us at help@aonocloth.com.

Return Address: 2440 S MILLIKEN AVE, Ontario, CA 91761

Please contact us before sending any item to this address. Customer service provides the return instructions for each order.