Contact Us

We are here to help with product questions, sizing, order status, shipping, returns, refunds, exchanges, and payment-related questions.

Customer Service

Customer Service Email: help@aonocloth.com

Business Hours: Monday-Saturday, 9:00 AM-6:00 PM Pacific Time (PT), Los Angeles, excluding U.S. public holidays.

Response Time: Customer service responds within 1-2 business days during our published service hours. Messages received outside service hours are handled on the next business day.

Business Information

Store Name: Aono Cloth

Website: https://aonocloth.com/

Legal Company Name: MingReach Technology Co., Limited

Business Registration Number: 77967548

Business Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mong Kok, Hong Kong

Business Phone: +1 732-417-9966

For Order Questions

To help us respond faster, please include:

• Your order number
• The email address used to place the order
• A clear description of your question or issue
• Photos if your item arrived damaged, defective, or incorrect

Return Notice

Please contact us before sending any item back. All returns require prior authorization. After approval, our customer service team provides the correct return instructions.